We're not just here for policyholders when they need to claim. All our policyholders get free additional benefits - anytime.

The following services can be used without the need to claim.

GP 24/7

Never wait for long to speak to a doctor again.

All policyholders and their immediate families can access a GP consultation from a UK-based doctor from their phone, tablet or PC. Available at anytime, day or night and from anywhere in the world.

  • Choose phone or video consultation
  • Available whether at home or abroad
  • No time limit on calls
  • No cap on number of calls
  • Provides prescriptions and referrals
  • Medically validated health information
  • Message a doctor
  • Services nearby
  • Medication support

This service is provided by Health Hero

2nd Medical Opinion

Peace of mind when it matters most.

All policyholders can get access to a specialist second medical opinion following diagnosis of a serious illness as well as long-term support from a dedicated nurse adviser.

If the policyholder has Children’s Critical Illness Protection, all eligible children are covered too.

  • Consultation with a UK specialist – face-to-face where possible
  • Discuss concerns about diagnosis or treatment options
  • Results in writing sent to the patient and their GP
  • Nurse advice and support before and after consultation
  • Help to understand results, deal with recommendations and come to terms with the outcome

This service is provided by RedArc

Guardian anytime

These services are available to policyholders as soon as their policy starts.

Policyholders can activate their MyGuardian account from the link in their Welcome email - or the last reminder email if the link in the Welcome email has expired. If they can't find the last email, they can give us a call on 0808 123 1821.